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Mission Investing Operations Manager
Los Altos, CA
Organization Name: 
The David and Lucile Packard Foundation
Job Category: 

About the Organization

The David and Lucile Packard Foundation is a family foundation guided by the enduring business philosophy and personal values of Lucile and David Packard, who helped found one of the world’s leading technology companies. We continue to work on the issues our founders cared about most: improving the lives of children; enabling the creative pursuit of science; advancing reproductive health and rights; conserving and restoring the earth’s natural systems; and supporting and strengthening our local communities.

Position Description

The Mission Investing department is staffed by a small team of 3 professionals.  It is an extremely efficient, high-performing team that works closely together to invest and manage a standalone $250 million portfolio and makes an average of about $40 million in new loans and investments each year. 
The Mission Investing Operations Officer will report to the Director of Mission Investing (MI) and play the lead role and be responsible for managing all back office investment operations  of the Mission Investing (MI) program. 
Investment Operations Management
  • Develop and maintain effective operations, systems and processes for all the lending and investment activities of the Mission Investing program, in compliance with financial, accounting and legal policies and practices.
  • Manage and be lead responsible/accountable for all internal and external financial reporting for the Mission Investing program, including investment and loan portfolio analyses and projections (weekly, monthly, quarterly, annually and others as needed); financial reconciliations of cash fundings and repayments; produce and ensure integrity of metrics of financial performance, valuation, and investment returns; audit and 990 reporting of investments; and operational budgets.
  • Create and maintain positive and collaborative working relationships with Finance, Legal/Compliance, IT and Program teams from across the Foundation (and with external legal counsel and consultants), to coordinate information flow and communication, ensure quality control, and continuously assess and improve MI processes to enable most effective and efficient mission investing (MI) activities, especially to accommodate changes in investment portfolio (e.g. greater proportion of market-rate fund and equity investments) over time, coordinating with endowment office as needed. 
  • Manage program Mission Investing program contracts with external law firms and market/investment consultants to support investment activities. 
Portfolio Management Activities
  • Oversee and be lead responsible for the processing of all loans and equity investments over the full deal life cycle (average term 5-6 years) to ensure accuracy, security, and timely processing of complex and diverse investment and loan transactions.
  • Facilitate review of legal investment and loan documentation for all investment and loan transactions.  Responsible for ensuring compliant documentation and fulfillment of legal conditions for all loan/investment fundings, including proper handling of sensitive and confidential information. 
  • Track payment and reporting status for all loans and equity investment transactions.  Responsible for working with borrowers and investees across the portfolio to resolve any funding, repayment, or financial reporting issues, and for working with Finance staff (and consultants) to ensure proper accounting and valuation within the Mission Investing information’s systems and the Foundation’s books.  
  • Support overall portfolio monitoring process including performance, exposure, and redemption terms.  Track compliance with financing milestones and legal loan/investment covenants. 
  • Research and resolve investment operations and accounting issues in a timely and accurate way. Support operational due diligence focused on data gathering and research to evaluate the back office functions of potential investment fund managers.
Other Program Investing Operations Support
  • Serve as first point of contact to respond to internal and external investment and field inquiries and survey data, and participate in impact investing industry forums.
  • Work with Foundation Communications team to publicize notable MI activities, transactions, and successes.
  • Be an active and contributing member of the MI team. Coordinate meeting, event, and communications logistics for the MI program as needed.
  • Undertake special projects as needed to support MI program.
The David and Lucile Packard Foundation requires that all staff be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.

Candidate Qualifications

  • At least 5 years experience with progressive responsibility in financial (lending and/or investment) operations and/or financial program administration role(s). 
  • Specific professional experience related to impact investing is preferred but not required. 
  • Experience working with database/information systems, with a preference for direct experience managing systems for investment, lending, or other financing programs. 
  • Track record of leadership and ownership within a financial operations context.  Strong attention to detail with excellent judgment and project management skills. 
  • Knowledge, Skills and Abilities 
  • Financial, investment, and business analysis skills.  Strong analytical skills and aptitude for sophisticated quantitative analysis, preferably related to financial transactions (loans and/or equity investments). 
  • Ability and initiative to manage multiple transactions and project simultaneously to meet objectives and deadlines with strong organizational and process management skills. 
  • Commitment to accuracy and high-quality work products, responsiveness, and strong work ethic, including a positive can-do attitude to work with complex, time-sensitive, multi-stakeholder transactions. 
  • Exceptional customer service, problem-solving and communications skills, with a track record of working collaboratively with cross-functional teams in a finance/investment context. 


Salary and benefits will be competitive and commensurate with experience.

Application Instructions

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